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Lagoi, Bintan

FAQ

Frequently Asked Questions

How do I book a tour?

You can book a tour by clicking the "Book Now" button and sending us a message on WhatsApp. We'll respond quickly to confirm your booking.

What payment methods do you accept?

We accept cash (IDR), bank transfer, and PayNow for Singapore customers. Payment can be made on the day of the tour or in advance.

Can I customize my tour itinerary?

Absolutely! We offer customizable tour packages. Just let us know your preferences and we'll create a personalized itinerary for you.

Do you provide hotel pickup?

Yes, we provide free pickup from all major hotels and resorts in Bintan. Just let us know your hotel name when booking.

What is your cancellation policy?

We offer free cancellation up to 24 hours before the scheduled tour. For cancellations within 24 hours, a 50% fee may apply.